It is important for us to know where we may have let you down. Our process of addressing complaints is an integral part of our customer relations philosophy, and we will always strive to promptly respond to your needs. Our mission is not only aimed at satisfying our customers but is also focused on providing added-value, ongoing quality, and the search for improvement in all of our processes. Should you feel you have cause to complain, please email us at we endeavour to resolve all complaints at the earliest and can assure you each and every one is given the necessary attention it deserves.